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楼主 |
发表于 2008-6-16 13:30:44
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AMAZON服务态度不错
AMAZON终于同意按原价给把取消的6套核心卖给我。但费力不少。
以下为AMAZON的来信与我的去信：
Thank you for writing to Amazon.com.
I sincerely apologize for the inconvenience you have experienced and
express my gratitude for the patience you've displayed thus far. I also
request you to treat this instance as an exception and not as an
indicator towards quality of the customer service.
Since this item has not yet shipped, I have adjusted the price to
reflect the price for which you initially placed this order, $57.72. This is
the price for an item that you will be charged when the order ships.
I have also reduced the shipping charges. You will be charged $195.05
for 3 sets, this means you will be $389.10 for 6 sets.
Now the order total is $389.10 for 6 sets.
On the date of shipment, you should receive an e-mail message
confirming the date, contents, and method of your shipment.
Thanks again for shopping at Amazon.com.
Best regards,
sanath
Amazon.com Customer Service
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我的第十二封去信：
Dear Sirs,
As per your suggestion in the email of today, I replaced the 6 pcs of
Dungeons and Dragons Core Rulebook Gift Set, 4th Edition [Box
set]Hardcover,which your system canceled them from my last order no.:
002-3130843-3084201.
Please kindly adjust the price to the same as it in the last
order,namely USD 195.05for 3 SETS including the cost of the books and freight to
China.
I really appreciate your great service in this matter. And hope I will
never encounter such bad mistakes in my shopping with Amazon.com.
If everything is OK, I will place more orders with you for the fantasy
books,especially the FRCG,which coming soon in September.
Look forward to your good news soon.
Best Regards
Jimmy Lee |
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发表于 2008-6-16 19:02:36
发表于 2008-6-16 20:32:28